{"id":586,"date":"2018-05-03T11:12:54","date_gmt":"2018-05-03T09:12:54","guid":{"rendered":"http:\/\/caravanserai.shop\/?page_id=586"},"modified":"2020-08-24T18:11:11","modified_gmt":"2020-08-24T16:11:11","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/caravanserai.shop\/hr\/o-nama\/dostava-i-povrat\/","title":{"rendered":"Dostava i povrat"},"content":{"rendered":"
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Informacije o dostavi<\/h2>\n

Dostava<\/strong><\/h3>\n

Sve se narud\u017ebe isporu\u010duju u roku od 24 sata od trenutka narud\u017ebe. Ponedjeljak - petak od 9:00 do 16:00 sati<\/p>\n

Dostavne slu\u017ebe<\/strong><\/h3>\n

Za sve isporuke koristimo provjerenu i pouzdanu dostavnu slu\u017ebu GLS. Na upit je mogu\u0107e organizirati dostavu i ostalim dostavnim slu\u017ebama kao \u0161to su DHL ili UPS. Za vi\u0161e informacija molimo da nas kontaktirate.<\/p>\n

Pra\u0107enje narud\u017ebe<\/strong><\/h3>\n

Za sve narud\u017ebe bit \u0107e osiguran kod za pra\u0107enje. Nakon otpreme narud\u017ebe poslat \u0107emo vam informacije potrebne za pra\u0107enje po\u0161iljke.<\/p>\n

Cijene otpreme<\/strong><\/h3>\n

Sve na\u0161e cijene dostave izra\u010dunavaju se automatski prema va\u0161oj adresi za dostavu.<\/p>\n

Narud\u017ebe na \u010dekanju<\/strong><\/h3>\n

U slu\u010daju da naru\u010dena roba ili dio naru\u010dene robe nije na zalihi, poslat \u0107emo vam dio narud\u017ebe koja je trenutno raspolo\u017eiva. Kad ostatak robe stigne na zalihu, dostavit \u0107emo vam ostatak va\u0161e narud\u017ebe. Za dodatnu dostavu robe ne\u0107ete biti tere\u0107eni.<\/p>\n

Politika povrata<\/h2>\n

Robu mo\u017eete vratiti u roku od 30 dana (uklju\u010duju\u0107i i vrijeme isporuke). Nakon \u0161to od va\u0161e kupnje pro\u0111e 30 dana, vi\u0161e vam, na\u017ealost, ne mo\u017eemo ponuditi ni povrat ni zamjenu.<\/p>\n

Povrat robe mogu\u0107 je samo pod uvjetom da nije kori\u0161tena i da je u istom stanju u kojem ste je primili. Roba mora biti i u originalnom pakiranju.<\/p>\n

Nakon \u0161to se odlu\u010dite za povrat, potrebno nam je prvo poslati e-mail s detaljnim opisom razloga zbog kojeg \u017eelite izvr\u0161iti povrat. Nakon \u0161to odobrimo va\u0161 zahtjev za povrat (mo\u017ee potrajati 2-3 radna dana), poslat \u0107emo vam potvrdni e-mail s adresom za povrat robe.<\/p>\n

Da bismo dovr\u0161ili proces povrata robe, potrebna nam je potvrda ili dokaz o kupnji.<\/p>\n

U pojedinim situacijama, nakon pregleda robe, povrat novca mo\u017ee biti odbijen.<\/p>\n

Ovo su tipi\u010dni primjeri:<\/strong><\/p>\n

Roba s o\u010ditim znakovima upotrebe, roba koja nije u svom izvornom stanju, bilo da je o\u0161te\u0107ena ili joj nedostaje neki od dijelova iz razloga koji nisu nastali na\u0161om krivnjom, roba koja se vra\u0107a nakon vi\u0161e od 30 dana od isporuke.<\/p>\n

Povrat novca (ako je primjenjivo)<\/strong><\/h3>\n

Nakon primitka i pregleda vra\u0107ene robe, poslat \u0107emo vam e-mail obavijest o zaprimanju. Ujedno \u0107emo vas obavijestiti da li vam je odobren ili odbijen povrat novca. U slu\u010daju da je povrat odobren, povrat sredstava bit \u0107e obra\u0111en i u nekoliko dana automatski preba\u010den na va\u0161u kreditnu karticu, ili vra\u0107en putem originalnog na\u010dina pla\u0107anja.<\/p>\n

Molimo vas da imate na umu da \u0107e povrat originalno upla\u0107enog iznosa biti umanjen za 10% zbog administrativnih tro\u0161kova i tro\u0161kova obrade.<\/p>\n

Ako u odre\u0111enom vremenskom periodu niste zaprimili povrat, prvo jo\u0161 jednom provjerite svoj bankovni ra\u010dun. Zatim kontaktirajte svojeg izdavatelja kreditnih kartica jer mo\u017ee pro\u0107i neko vrijeme prije nego \u0161to se prebacivanje sredstava slu\u017ebeno izvr\u0161i.<\/p>\n

Ako ni to nije pomoglo, obratite se svojoj banci. Ponekad je potrebno nekoliko dana za obradu prije nego \u0161to se knji\u017eenje izvr\u0161i.<\/p>\n

Ako ste sve provjerili i jo\u0161 uvijek niste dobili povrat, molimo da nam se obratite na info@caravanserai.shop.<\/p>\n

Roba s popustom (ako je primjenjivo)<\/strong><\/p>\n

Mogu\u0107e je vratiti samo robu s redovnim cijenama. Na\u017ealost, roba na popustu ne mo\u017ee se vratiti.<\/p>\n

Zamjena robe (ako je primjenjivo)<\/strong><\/p>\n

U na\u0161oj trgovini nije mogu\u0107a zamjena robe.<\/p>\n

Dostava<\/strong><\/p>\n

Da biste izvr\u0161ili povrat robe, potrebno ju je poslati na adresu koja vam je dostavljena putem e-maila s odobrenjem za povrat robe. Tro\u0161ak povrata robe snosite sami i taj tro\u0161ak se ne vra\u0107a. Ako vam odobrimo povrat novca, iznos povrata za kupljenu robu bit \u0107e umanjen za tro\u0161ak dostave.<\/p>\n

Vrijeme dostave ovisi o mjestu va\u0161eg stanovanja. U slu\u010daju povrata robe, razmislite o kori\u0161tenju usluge pra\u0107enja po\u0161iljke i osiguranja otpreme. Ne mo\u017eemo garantirati da \u0107emo primiti va\u0161u vra\u0107enu robu.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/span>","protected":false},"excerpt":{"rendered":"Shipping information Turnaround All orders are shipped within 24 hours of the order time Monday - Friday from 9 am\u2026","protected":false},"author":1,"featured_media":0,"parent":292,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nShipping and Returns - Caravanserai | Art & Handicrafts from all along the Silk Road<\/title>\n<meta name=\"description\" content=\"Unique souvenirs that come to you directly from master workshops throughout the Silk Road\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caravanserai.shop\/hr\/o-nama\/dostava-i-povrat\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns - 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